Terms of Service

1. Acceptance of Terms

By installing, accessing, or subscribing to software products provided by Nexora Tech ("Nexora Desk", "Nexora Cloud ERP", or related mobile apps), the educational institution ("Licensee") agrees to be bound by these Terms of Service.

2. Software License Grant

• Nexora Desk (Offline Perpetual / Annual License): Grants a non-exclusive license to run the software on designated campus computers or local area networks (LAN).
• Nexora Cloud ERP (SaaS Subscription): Grants a non-exclusive, revocable right to access the cloud ERP instance for the duration of the active subscription period.

3. Data Portability & Export Guarantees

We firmly reject vendor lock-in. The Licensee maintains an unrestricted right to export all student ledgers, fee collections, attendance logs, and exam marks to open formats (CSV, Excel, Tally XML) at any time through standard in-app admin utilities.

4. Technical Support & SLAs

Nexora Tech provides engineering-level technical support via WhatsApp, phone (+91 6284 907 142), and email (contact@nexoratechindia.com) from Monday through Saturday, 9:00 AM to 7:00 PM IST. Critical admission/counter billing emergency support is prioritized within 30 minutes.

5. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the competent courts in Punjab / Chandigarh, India.